Contact Us

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us through convenient channels for fast, practical help - email, phone and dedicated affiliate support are available. We can guide you through registration, deposits, verification or bonus queries, and we’ll work promptly to resolve payment problems or technical faults. Our team aims for clear, practical answers on every enquiry.

Department	Contact
Customer support	[email protected] (live chat, email & account help, email replies within one business day)
General enquiries	[email protected] (press, partnerships and general queries)
Affiliate enquiries	[email protected] (affiliate programme queries and payments)
Phone	+1 212 439 7810 (voice support in English)
Working hours	Mon-Fri, 09:00-18:00 (local time)

Contact by email

For detailed requests, account issues, or matters requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, a concise description of the issue, and up-to-date contact details. Including your account ID and any relevant attachments speeds up handling and helps avoid delays in our response.

Submit your enquiry

Name

<label for="contact-email" style="font-size:14px;color:#111;">Email</label><input id="contact-email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;outline:none;"/><label for="contact-message" style="font-size:14px;color:#111;">Message</label><textarea id="contact-message" name="message" required rows="6" maxlength="2000" placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:6px;font-size:14px;resize:vertical;outline:none;"></textarea><button type="submit" style="margin-top:6px;padding:10px 14px;background:#0b6cff;color:#fff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly to all enquiries. Most messages are answered within one business day, and simple account or payment questions are often resolved in a few hours. More complex cases, such as investigations, KYC checks or payment disputes, can take longer depending on their nature and may require additional documentation before we can provide a final reply.

Feedback

We welcome your feedback, suggestions, and ideas to help improve the website. Please share any thoughts about features, games, payments, or support. Every submission is reviewed carefully by our team and used to improve the service and user experience. Your input helps us prioritise updates and deliver a smoother, more enjoyable casino experience for all players.