User Privacy Policy

This Privacy Policy explains how Spinara collects, uses, stores, and protects the personal information you provide when you register, play, deposit, or otherwise interact with our online casino services. We take your privacy seriously and describe below what data we collect, why we process it, how we keep it secure, and the choices you have about your information.

Types of data we collect

Personal data

When you create an account we collect personal details such as your name, date of birth, email address, contact phone number, and billing address. We may also collect identity documents and verification information when required for compliance or fraud prevention. This information is used to manage your account and confirm your eligibility to use our services.

Technical data

We collect technical data about your device and connection, including IP address, browser type, device identifiers, operating system, and interaction data such as pages visited and preferences. This information helps us maintain site performance, diagnose issues, and optimise the service for desktop and mobile browsers.

Transactional and activity data

We record transactional data related to deposits, withdrawals, payment method details, and transaction history. We also log gameplay activity, bets, wins and losses, session times, and bonus usage. Transactional and activity records are used for account management, payment processing, responsible gaming, and dispute resolution.

How we use your information

We process your data to provide and operate the service, verify your identity, process payments, prevent fraud, and meet legal obligations. We also use information to respond to support requests, enforce our terms, administer bonuses and promotions as applicable, and to monitor and support responsible gaming tools. Aggregated or anonymised data may be used for internal reporting and product improvements.

Data protection practices

We use appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised staff and service partners who need it to perform their duties. Where applicable we use encryption for data in transit and secure storage for personal information.

Cookies and tracking technologies

We use cookies, web beacons, and similar technologies to enable essential site functions, remember preferences, analyse usage, and support targeted marketing where you have consented. You can manage cookie preferences via your browser or the site cookie settings. Some functional cookies are necessary to use key features of the service.

User rights

You have rights regarding your personal data, including the right to access the information we hold about you and to request correction or deletion where applicable. You may also have rights to restrict processing, object to certain uses, and request a copy of your data in a portable format. Exercising rights may be subject to identity verification and legal obligations.

Access, correction and deletion of data

To access, update, or request deletion of your account information, please use the account settings or contact our support team via the available help channels in your account. We will respond to legitimate requests and explain any restrictions that prevent deletion, for example where retention is required for legal or fraud-prevention reasons.

Information sharing and third parties

We may share personal data with service providers who support operations such as payment processing, fraud prevention, account verification, and customer support. We require these partners to protect your data and only process it for agreed purposes. We may also disclose information when required by law or to protect the rights and safety of users and our service.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our services or legal requirements. When we make material changes we will notify you through the site or your registered contact details. Continued use of the service after an update indicates acceptance of the revised policy.