Responsible Gambling Policy
We take responsible gambling seriously. Our aim is to make sure play stays safe, controlled and enjoyable for everyone. We provide practical tools and clear guidance so you can manage how much and how often you play, and we encourage you to reach out if you need help or want to change your habits.
Player protection principles
We believe in transparency, player choice and early intervention. That means we give you simple controls, monitor account activity for signs of harm, and make it easy to pause or limit play. We also train our team to respond quickly and respectfully when customers ask for assistance.
Activity-control tools
Our account tools are designed to help you stay in control. Available options typically include:
- Deposit limits - set daily, weekly or monthly maximums.
- Session limits and reality checks - reminders or automatic logouts after set play periods.
- Time-outs - short, temporary breaks from your account.
- Self-exclusion - longer-term account closure for those who need more time away.
Deposit limits
Deposit limits let you control how much you add to your account over a chosen period. You can increase, decrease or remove limits through your account settings, though some changes may include a waiting period to prevent impulsive adjustments.
Loss limits
If you prefer to cap losses rather than deposits, loss limits allow you to set a maximum amount you are prepared to lose over a selected timeframe. This is a useful way to keep your spending predictable and within budget.
Time limits and breaks
Short breaks can help keep play in perspective. Use session timers, reality checks or time-outs to take a step back when you need to. These tools are quick to enable and can be adjusted in your account.
Self-exclusion
Self-exclusion is available for customers who need a longer break. When you self-exclude, access to your account is suspended for the period you choose. If you’re unsure, speak with our support team to understand options and how to reactivate your account when the exclusion ends.
Recognising problem behaviour
Watch for signs that gambling may be becoming a problem, such as frequently chasing losses, increasing stakes to regain losses, neglecting work or relationships, borrowing money to play, or feeling anxious about play. If you notice these patterns in yourself or someone close to you, consider using the available controls and seeking support.
Keeping control - practical tips
Set a clear budget and stick to it. Use deposit and loss limits. Schedule regular breaks and avoid playing when stressed or tired. Keep accurate account details and review your activity regularly. If you feel pressure to continue after a loss, step away and use a time-out.
Professional help and support
If you need additional support, please contact your local health services or search for gambling support organisations in your area. Our support team is also available to discuss tools and next steps - contact us via the Help Centre or live chat on the site for guidance and account assistance.